Patient data protection you can count on
PatientPulse Care was built with HIPAA requirements in mind from day one. Every layer of the platform — from how data moves to who can see it — is designed to protect your patients.
HIPAA-Ready Infrastructure
Our backend infrastructure is designed and operated in alignment with HIPAA Security Rule requirements, including physical, administrative, and technical safeguards for electronic protected health information (ePHI).
End-to-End Encryption
All data transmitted between the PatientPulse Care mobile app and our servers uses TLS 1.2+ encryption. Patient information is never sent over unencrypted connections.
Biometric Authentication
Every session is protected by Face ID or Touch ID. The app re-locks automatically when moved to the background — no manual lock required, and no risk of an open session being accessed by an unauthorized person.
Role-Based Access Control
Every screen and action in the app is governed by a granular permission system. Administrators define exactly what each staff role — front desk, nurse, physician — is allowed to see and do. Access is enforced at the route level, not just the UI.
Audit Logging
Every campaign sent, message viewed, and administrative action taken is logged. Practices can review activity history at any time through the portal dashboard for accountability and compliance audits.
Minimum Necessary Access
In line with HIPAA's "minimum necessary" standard, PatientPulse Care only requests and displays the data a user needs to complete their current task. No excessive data exposure, no unnecessary access.
What "HIPAA-Ready" means for your practice
HIPAA compliance is ultimately the responsibility of each covered entity (your practice). PatientPulse Care is engineered to support your compliance efforts — not replace them. We provide the technical safeguards; you maintain the administrative and physical safeguards for your environment.
We recommend signing a Business Associate Agreement (BAA) with PatientPulse before using the platform to transmit or access PHI. Contact us to initiate this process.
Request a BAATechnical Safeguards
Encryption, access controls, audit logs, automatic logoff
Transmission Security
TLS encryption on all data in transit
Access Control
Role-based permissions, biometric authentication
Administrative Safeguards
Policies, training, and workforce procedures — your responsibility
Physical Safeguards
Device controls, workstation security — your responsibility
Questions about security or compliance?
Our team is happy to walk you through our security architecture, discuss BAA requirements, or answer any compliance questions before you commit.
Talk to Our Team